Knowledge Management (KM)

DEFINITION :

Knowledge Management (KM) is all of this activity-acquiring data, processing data into information, using and communicating information in the most effective way, and discarding information at the proper time.

KM is a way of the managerial approach to organizational leadership, creation of an organizational environment and achievement of the organization’s objectives based on aligning of knowledge and organizational processes through knowledge resources and appropriate methods, techniques and tools.

KM implementation at the MITRE Corporation

The MITRE Corporation serves as an objective, non-profit corporation whose mission is to serve the public interest by creating solutions to pervasive, cross-organizational problems facing the federal government in civil aviation, tax administration, and national security.

MITRE’s knowledge management targets outcomes including :

Ø Staff development and productivity

Ø Mission objectives

Ø Recommendations that involve the best knowledge integrated from across the company

Ø Providing the best solutions for customers

To enable secure effective distributed knowledge management, MITRE employs global video teleconferencing, an innovative MITRE Information Infrastructure (MII) intranet, as well as public key infrastructure (PKI) enabled extranet services.

The MII include current events (including technical exchanges), administrative, and technical information. The user can find information on “how to” do various knowledge management activities such as publishing or sharing information, finding resources, or adding knowledge sharing mechanisms.

MITRE’s tangible benefits are:

--Reduced Operating Costs

--Improved Staff Productivity

--Cost Avoidance

--Sharing Knowledge Digitally